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What is Soonr?
What is a "Project"?
How do I install Soonr?
A ‘Soonr Workplace’ folder has appeared on my computer. What is it and how does it work?
See all 15 articles
Upload data to Soonr
Share Projects and folders with my Team?
Delete Projects, folders and files?
Sync Projects to/from alternative locations
Share files outside of my Team (Public Links)
See all 27 articles
Accounts and Subscriptions
I can’t log in to Soonr!?
How can I edit and update my payment and subscription information?
How do I cancel my account?
How can I access my receipts?
How can I manage the network bandwidth allocated to the Soonr Desktop Agent?
How can I stop desktop notifications from prompting?
Are there limitations on the file names I can use in Soonr?
I deleted a Project from the Soonr Workplace folder on my computer, but it still appears online!? Why won’t it delete?
I installed the Mac Agent but cannot locate the Soonr Workplace folder. How do I use the folder and save documents in it?
See all 21 articles
I have paid a Pro/Enterprise subscription, why don’t I see all the storage I purchased?
How is the user storage distributed?
How do I add a Connection to my team?
Can I install Soonr on a file server?
How can I grant a Team Member administrative privileges?
See all 33 articles
Is Soonr Workplace PCI compliant?
Is Soonr HIPAA compliant?
Soonr Workplace Desktop Agent
Microsoft Office auto-locking does not work
Error message when launching / installing the Soonr Workplace Desktop Agent
Problems installing or uninstalling the Soonr Workplace Desktop Agent (Windows only)
Renaming a Project does not sync
How to restore files that have been encrypted by the CryptoLocker trojan?
See all 13 articles
Soonr Workplace Mobile App
Cannot locate the Soonr Workplace Mobile App for a Windows Tablet
Microsoft Office Editing Features (within Soonr Mobile App)
"App is too old" error
Soonr Workplace Online
Error message when attempting to login to Soonr Online
"Preview generation failed" error when trying to view file via Soonr Workplace Online
AD Error Message: The user has not been granted the requested logon type at this computer
Why didn't I receive a 2FA SMS (text message) verification code?
Soonr Online displays "Outdated" next to a backed up file - what does this mean?
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No 'Welcome' email received when setting up a new Member or Connection
Help Desk Software